I was then asked to provide three Libre readings and their respective finger stick readings, and I was put on hold to do a control test. I was reminded to factor in the 5-10 minute lag time, which I was confident I had. I gave customer service a call once again, explaining my problem. I was driving myself crazy, thinking about the prior two sensors I had used and whether the readings were this far out (and it didn’t only happen when glucose was high!)īack to finger pricking this weekend…my Libre has been seriously out of whack (and not just this once) #diabetes /Zjjois0455 I was pricking my fingers almost as much as I would without it, because I couldn’t trust the numbers. I was constantly seeing numbers in the mid to high teens (and even 20s) after meals, and this really took a bit of a mental toll on me. Most of the time, the readings on the Libre were far higher than what I actually was. The replacement sensor, however, was wildly out of range.

The replacements arrived via express delivery two days later, and I started the sensor up once again. When I got in touch with Customer Service on the Monday, they shipped me a new reader and replacement sensor on the condition that I send the faulty one back via supplied packaging. Abbott were a little coy at the blogger event in Sydney regarding faulty sensors, and we were told that it would depend on individual circumstances. I had no idea where I would stand in getting replacements for my reader and the $95 sensor I couldn’t make use of. I got an idea from the instruction manual that the device might be temperature sensitive, and kept it in my pocket while I was sleeping one night with no luck either. I tried charging the battery with no success. I reached out to on Twitter with no reply (I’m not too sure where in the world this account is based).įreeStyle Libre showing an error message and now refusing to turn on. When my reader still wasn’t responding well after an hour, I was frustrated. I might also mention that this culminated on a Saturday morning, and I soon learned that I wouldn’t have access to customer service until 8am on the Monday. There had been a few instances in the days leading up to this where my screen had blacked out for five or ten minutes at a time, but it always came back to life. The screen wouldn’t start up when I hit the home button. I was about halfway into a sensor that I had purchased, when suddenly my reader stopped working. I’m appealing to the search engines with the title of my post today, because this is what I was hoping to find when I turned to Google for help with my FreeStyle Libre a few weeks back.

Ivona reader stopped working